Ucara Terms  & Condotions 

1. Sales of Goods Act and General Definitions

1.1       Conformance to Sales of Goods Act 

We ensure that the services we provide are of satisfactory quality as defined in the Sales of Goods Act S14 (2).

1.2       Compliance with the Massage Establishment Act 

Our business complies with the Massage Establishment Act and regulatory requirements as mandated by the Singapore Police Force.

1.3       Definition of a Treatment Programme 

Treatment Programme is a series of treatments provided by the Company to the Customer over a defined period of time within a contractual arrangement. 

1.4       Definition of a Trial Session 

This is the first time the Customer is using the service at a discounted rate. Trial Sessions are charged separately from the package price.

2. Service Quality And Product Warrant

  1. We have a highly visible trait for quality excellence and innovation.

  2. We provide you with services to meet your requirements and satisfaction at all times. Wherever possible, we try to exceed your expectations.

  3. We ensure that all our products are genuine articles and carry the manufacturer’s limited guarantee.

  4. We assure you of uninterrupted services during treatments.

  5. We strive to ensure that our quality of service to you will continually be enhanced for your pleasure and benefit.

3. Cooling-Off Period

We accord to you a 5 Working Days(including Saturdays, Sundays and Public Holidays) Cooling-Off period should you may wish to rescind the Treatment Programme. Please note that we are open on business on Saturdays, Sundays and designated Public Holidays as well.

Cooling off period begins on the day that the Customer signs up for the package

4. Exchange and Refund Policy

4.1 Deposit

You will need to make payments in full for any Treatment Programmes or products purchased from us. Whilst full payment is usually required for Treatment Programmes, we do accept deposits provided the deposit is at least 20% of the total value of the Treatment Programme. The balance of the payment of the Treatment Programme must be made before the commencement of the first session of the Treatment Programme. Otherwise, we reserve the right to forfeit the deposit.

4.2 Refund of Deposit

If you choose to cancel the Treatment Programme within the stipulated 5 Working Days Cooling-Off period, we shall refund to you in full, the payment (either deposit or full payment for the Treatment Package) you have made earlier.

Please note that you will have to pay an administrative fee for the reversal of the Credit Card Payment, & NETS Payment.

Refund of Deposit shall be made out to you by way of cheque payment within 21 Working Days from the date of your notification.

4.3 Non-Refund of Deposit after Cooling Off Period

Treatment Programmes are non-transferable (except with valid reasons) and non-refundable after the Cooling-Off period.  All programmes must be completed within 18 to 36 months depending on treatments type and number of sessions purchased.

4.4 Refund of Treatment Packages after Cooling-Off Period

1.     The Company will consider a refund of the treatment package after the cooling off period under 2 specific conditions and these are:

ü   You are certified unfit by a registered medical practitioner to undergo the Treatment Programme. This certification by the medical practitioner must make reference specifically to the specific Treatment Programme, signed up by you.

ü   You are leaving Singapore permanently or posted overseas for a period of at least 24 months. Documentary proof must be furnished to support your request for a refund.

2.     In both cases, you have the option to:

ü   Exchange for any of our products equivalent to and not exceeding the value of your unutilized portion of the Treatment Programme.

ü   Request for a cash refund equivalent to 50% of the unutilized value of the Treatment Programme.

Please note that you will have to pay an administrative fee for the reversal of the Credit Card Payment, & NETS Payment.

4.5 Exchange of Treatment Programmes

You may exchange your Treatment Programme for another Package Programme anytime (including the Cooling-Off Period) provided the exchange is for an equivalent value or higher. For a Treatment Programme exchanged for one with a higher value, the difference in value must be paid in full. Your original Treatment Record Application will also be updated accordingly.

4.6 Transfer of Treatment Programmes

You may transfer your Treatment Programme to anyone else at any time during the validity period of your Programme. Please note that an administrative charge is payable for each transfer. We will also arrange for a new Treatment Record Application to be completed and signed by the transferee.

5. Redemption of Sales/Gift Vouchers

The Company does issue Sales / Gift vouchers and therefore the redemption of sales vouchers does apply. Terms and Conditions are found on the reverse of the Gift Voucher. 

6. Avoidance of Selling Activities During Treatments

It is our policy not to engage in selling activities or any form of selling tactics specifically during treatments.

7. Pricing Transparency

Prices shall be presented to you in a manner that is clear, simple, accurate and easily understood.  All charges, including discounted pricing, shall be revealed to you before confirmation of purchase

8.Payment Mode

Payment by the Customer to the Company can be made either by Cash, NETS or Major Credit Cards. 

All payments have to be made out in Singapore Dollars

9. Pricing Accuracy

The Company is committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is the Company’s policy to list clearly all prices including Goods and Services Tax where applicable, in our Sales Agreement and Communications Materials.

10.Professional Ethics and Comprehensive Pricing Policy

a.     We adopt fair and ethical business practices as well as accurate marketing communications at all times.

b.     You can expect our marketing communications to provide at least the following information:

ü   Breakdown and description of our products and/or or services in the price quoted.

ü   Price (with or without Goods and Services Tax shall be clearly stated).

ü   Discount Factor, if applicable – Either the promotional discount in percentage terms or the nett promotional price.

ü   Terms and condition of the sale.

ü   Effective and validity period for all promotions.

ü   Any qualifying statement, if required.

11. Pricing Transparency for Extra Services

a.     The Company does provide additional services such as product upgrade request not included in the original package. A price list for additional services rendered can be made available to the Customer when there are specific request for additional services and/or products.

b.     This is in line with the Company’s policy to clearly indicate any additional charges for extra services that may be incurred by the Customer.

12. Honouring Price Quotes

            It is our policy to honour all prices quoted at the time of booking for treatments      and spa packages and for other related services.

13. Confidentiality

a.     The Company will safeguard, according to strict standards of security and confidentiality, any information the Customer share with the Company.

b.     The Company will limit the collection and use of Customer’s personal particulars/information to the minimum and for the sole purpose of completing   the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by law.

c.     The Company also undertakes not to divulge the Customer’s personal Information to any unauthorized third party without his/her prior written consent. 

  1. Release of Customer Data

Should there be a need to release Customer’s data, the Company will, unless required by law, make this known to the Customer and obtain his / her consent before releasing the information.

  1. Receipts

The Customer shall be issued with an official receipt for each and every payment made to the Company.

            The Company is a NON-GST registered organization.

  1. Customer Feedback Policies

We welcome your feedback anytime and should you have any issue of concern, please contact us immediately.  Our feedback channels include:

a.     Face-to-face feedback.

b.     Telephone communication at 65-6397 7118,

Mondays to Fridays: 11.00am – 9.30pm;

Weekends and Public Holidays will be from 11.00am to 8.00pm.

Closed on May Day, National Day and Chinese New Year.

c.     Written feedback via email to enquiry@ucaraspa.com.sg

We will investigate and act to resolve areas of concerns. Our interim response is within 2 working days (or 48 hours). Depending on the complexity of the case, our time taken to resolve the complaint is within 18 working days.  If we are unable to resolve the complaint amicably, we will with your mutual consent refer to CASE mediation or any other external mediation channels.

  1. Specific Policies Relating To Product Sales

a.     All products sold are non-refundable.

  1. Protecting the privacy of Customers

We have a strict policy and practice of ensuring that there are no video recording device and/or any other form of image capturing devices in the treatment rooms.

  1. Services Offered to Customers

We offer full range of body treatments for women and only facial treatments for men

  1. Customer Care

Every customer will be requested to complete the Health Questionnaire in order for us to assess the health condition before recommending any treatment and / or product.

We provide our customers with locker and shower facility where necessary.

In addition, we offer beverages to our customers after each treatment as part of our Customer Care Programme.

  1. Miscellaneous

We reserve the right to change, amend, insert or delete any of the terms and conditions, or policies as the case may be, without prior notice.

  1. Protecting the privacy of Customers

We have a strict policy and practice of ensuring that there are no video recording device and/or any other form of image capturing devices in the treatment rooms.